:root {
  --navy: #111D32;
  --navy-claro: #1B2B47;
  --verde: #22A45D;
  --verde-escuro: #1B8A4D;
  --borda: #E2E7EE;
  --fundo: #F5F7FA;
  --texto: #1D2733;
  --suave: #6B7A8D;
  --alerta: #C2410C;
  --raio: 10px;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  font-family: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  background: var(--fundo);
  color: var(--texto);
  font-size: 14px;
}

/* ---------- Login ---------- */

.tela-login {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 100vh;
  background: linear-gradient(160deg, var(--navy) 0%, var(--navy-claro) 100%);
  padding: 20px;
}

.cartao-login {
  background: #fff;
  border-radius: 14px;
  padding: 36px 32px;
  width: 100%;
  max-width: 380px;
  box-shadow: 0 18px 50px rgba(0, 0, 0, .3);
  text-align: center;
}

.cartao-login .logo { max-height: 46px; max-width: 200px; margin-bottom: 18px; }
.cartao-login h1 { font-size: 20px; margin: 0 0 4px; color: var(--navy); }
.cartao-login .sub { margin: 0 0 22px; color: var(--suave); font-size: 13px; }

.cartao-login label {
  display: block;
  text-align: left;
  font-size: 12px;
  font-weight: 600;
  color: var(--suave);
  margin: 12px 0 5px;
  text-transform: uppercase;
  letter-spacing: .03em;
}

.cartao-login input {
  width: 100%;
  padding: 11px 12px;
  border: 1px solid var(--borda);
  border-radius: var(--raio);
  font-size: 15px;
}

.cartao-login button {
  width: 100%;
  margin-top: 20px;
  padding: 12px;
  border: 0;
  border-radius: var(--raio);
  background: var(--verde);
  color: #fff;
  font-size: 15px;
  font-weight: 600;
  cursor: pointer;
}

.cartao-login button:hover { background: var(--verde-escuro); }
.cartao-login button:disabled { opacity: .6; cursor: default; }
.erro { color: var(--alerta); font-size: 13px; margin: 14px 0 0; }

/* ---------- Topo ---------- */

.topo {
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: var(--navy);
  padding: 12px 20px;
  color: #fff;
}

.topo-marca { display: flex; align-items: center; gap: 12px; }
.topo .logo { max-height: 30px; max-width: 150px; }
.topo .titulo { font-weight: 600; font-size: 15px; opacity: .92; }
.topo-acoes { display: flex; align-items: center; gap: 14px; }
.usuario { font-size: 13px; opacity: .8; }

.btn-texto {
  background: transparent;
  border: 1px solid rgba(255, 255, 255, .3);
  color: #fff;
  padding: 6px 12px;
  border-radius: var(--raio);
  cursor: pointer;
  font-size: 13px;
}

.btn-texto:hover { background: rgba(255, 255, 255, .1); }

/* ---------- Filtros ---------- */

.filtros {
  display: flex;
  gap: 10px;
  align-items: center;
  padding: 16px 20px 10px;
  flex-wrap: wrap;
}

.filtros input[type="search"] {
  flex: 1;
  min-width: 240px;
  padding: 10px 12px;
  border: 1px solid var(--borda);
  border-radius: var(--raio);
  font-size: 14px;
  background: #fff;
}

.filtros select {
  padding: 10px 12px;
  border: 1px solid var(--borda);
  border-radius: var(--raio);
  background: #fff;
  font-size: 14px;
}

.contador { color: var(--suave); font-size: 13px; }

/* ---------- Tabela ---------- */

.area-tabela { padding: 0 20px 40px; overflow-x: auto; }

.tabela {
  width: 100%;
  border-collapse: collapse;
  background: #fff;
  border-radius: var(--raio);
  overflow: hidden;
  box-shadow: 0 1px 3px rgba(17, 29, 50, .08);
}

.tabela th {
  text-align: left;
  padding: 11px 12px;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: .04em;
  color: var(--suave);
  background: #FAFBFC;
  border-bottom: 1px solid var(--borda);
  white-space: nowrap;
}

.tabela td {
  padding: 11px 12px;
  border-bottom: 1px solid var(--borda);
  vertical-align: middle;
}

.tabela tr:last-child td { border-bottom: 0; }
.tabela tr:hover td { background: #FAFCFE; }
.tabela tr.nao-identificada { background: #FFF9EC; }
.tabela tr.nao-identificada:hover td { background: #FFF4DC; }

.cliente-nome { font-weight: 600; }
.cliente-vazio { color: var(--alerta); font-weight: 600; }
.linha-secundaria { color: var(--suave); font-size: 12px; display: block; margin-top: 2px; }
.mono { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; }

.senha-oculta { color: var(--suave); letter-spacing: 2px; }
.senha-visivel { font-family: ui-monospace, monospace; font-weight: 600; color: var(--navy); }

.btn-mini {
  border: 1px solid var(--borda);
  background: #fff;
  border-radius: 6px;
  padding: 4px 8px;
  font-size: 12px;
  cursor: pointer;
  color: var(--texto);
  margin-left: 4px;
  white-space: nowrap;
}

.btn-mini:hover { border-color: var(--verde); color: var(--verde-escuro); }

.selo {
  display: inline-block;
  padding: 3px 9px;
  border-radius: 20px;
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: .03em;
}

.selo-ativo { background: #E4F6EC; color: var(--verde-escuro); }
.selo-inativo { background: #EEF1F5; color: var(--suave); }
.selo-arquivado { background: #F3E8E8; color: #8B4A4A; }

.btn-chat {
  position: relative;
  border: 1px solid var(--borda);
  background: #fff;
  border-radius: 6px;
  padding: 5px 10px;
  cursor: pointer;
  font-size: 13px;
}

.btn-chat:hover { border-color: var(--verde); }

.badge {
  position: absolute;
  top: -7px;
  right: -7px;
  background: var(--alerta);
  color: #fff;
  border-radius: 10px;
  padding: 1px 6px;
  font-size: 10px;
  font-weight: 700;
}

.vazio { text-align: center; color: var(--suave); padding: 40px; }

/* ---------- Gavetas ---------- */

.gaveta {
  position: fixed;
  top: 0;
  right: 0;
  height: 100vh;
  width: 420px;
  max-width: 92vw;
  background: #fff;
  box-shadow: -6px 0 26px rgba(17, 29, 50, .18);
  z-index: 40;
  display: flex;
  flex-direction: column;
}

.gaveta-topo {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 14px 16px;
  background: var(--navy);
  color: #fff;
}

.chat-sub { display: block; font-size: 12px; opacity: .75; margin-top: 2px; }

.btn-fechar {
  background: transparent;
  border: 0;
  color: #fff;
  font-size: 26px;
  line-height: 1;
  cursor: pointer;
  padding: 0 4px;
}

.gaveta-corpo { padding: 18px 16px; overflow-y: auto; }

.gaveta-corpo label {
  display: block;
  font-size: 12px;
  font-weight: 600;
  color: var(--suave);
  margin: 14px 0 5px;
  text-transform: uppercase;
  letter-spacing: .03em;
}

.gaveta-corpo input,
.gaveta-corpo textarea,
.gaveta-corpo select {
  width: 100%;
  padding: 10px;
  border: 1px solid var(--borda);
  border-radius: var(--raio);
  font-size: 14px;
  font-family: inherit;
}

.ident { font-size: 13px; color: var(--suave); margin: 0; line-height: 1.5; }

.btn-primario {
  margin-top: 18px;
  padding: 10px 18px;
  border: 0;
  border-radius: var(--raio);
  background: var(--verde);
  color: #fff;
  font-weight: 600;
  font-size: 14px;
  cursor: pointer;
}

.btn-primario:hover { background: var(--verde-escuro); }

/* ---------- Chat ---------- */

.chat-mensagens {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  background: var(--fundo);
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.balao {
  max-width: 82%;
  padding: 9px 12px;
  border-radius: 12px;
  font-size: 14px;
  line-height: 1.45;
  word-wrap: break-word;
}

.balao-cliente { align-self: flex-start; background: #fff; border: 1px solid var(--borda); }
.balao-suporte { align-self: flex-end; background: var(--verde); color: #fff; }

.balao-meta { display: block; font-size: 11px; opacity: .7; margin-top: 4px; }
.balao img { max-width: 100%; border-radius: 8px; display: block; margin-top: 6px; cursor: pointer; }

.cartao-arquivo {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-top: 6px;
  padding: 8px 10px;
  border-radius: 8px;
  background: rgba(0, 0, 0, .06);
  text-decoration: none;
  color: inherit;
  font-size: 13px;
}

.balao-suporte .cartao-arquivo { background: rgba(255, 255, 255, .18); }
.cartao-arquivo:hover { text-decoration: underline; }
.arquivo-tam { opacity: .7; font-size: 11px; }

.chat-envio {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  padding: 10px;
  border-top: 1px solid var(--borda);
  background: #fff;
}

.chat-envio textarea {
  flex: 1;
  resize: none;
  padding: 10px;
  border: 1px solid var(--borda);
  border-radius: var(--raio);
  font-family: inherit;
  font-size: 14px;
  max-height: 120px;
}

.chat-envio .btn-primario { margin-top: 0; }

.btn-anexo {
  cursor: pointer;
  font-size: 20px;
  padding: 6px 8px;
  border: 1px solid var(--borda);
  border-radius: var(--raio);
  line-height: 1;
}

.btn-anexo:hover { border-color: var(--verde); }

.chat-anexo-nome {
  margin: 0;
  padding: 6px 12px 10px;
  font-size: 12px;
  color: var(--verde-escuro);
  background: #fff;
}

.chat-vazio { text-align: center; color: var(--suave); font-size: 13px; margin: auto; }

/* ---------- Diversos ---------- */

.fundo-escuro {
  position: fixed;
  inset: 0;
  background: rgba(17, 29, 50, .35);
  z-index: 30;
}

.aviso {
  position: fixed;
  bottom: 22px;
  left: 50%;
  transform: translateX(-50%);
  background: var(--navy);
  color: #fff;
  padding: 10px 20px;
  border-radius: 22px;
  font-size: 13px;
  z-index: 60;
  box-shadow: 0 6px 20px rgba(0, 0, 0, .25);
}

@media (max-width: 720px) {
  .tabela th:nth-child(5),
  .tabela td:nth-child(5),
  .tabela th:nth-child(6),
  .tabela td:nth-child(6) { display: none; }
}